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Shipping
Add/Edit a Ship Company Add a shipping carrier, ship methods and charges. Quick Jump to: Add a Ship Company Flat Charges Charges by Order Total Charges by Weight Rates and Zones Instructions Add a new...
View ArticleWebinar: Multi Channel eCommerce
If you missed this webinar, we will be holding it again on Tuesday February 1st at 1:00 pm (MST). Click here to sign up. Want to learn how Mailware allows you to manage multiple sales channels at...
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Operators & Security
^Setup Home | Next > Creating and Managing Operators And Security Whats New Invoice Reports By Operator ID Company By Operator ID Email by Operator ID Introduction The Operators & Feature is...
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Sub-Products Utility
Quickly add multiple variations on products. Instructions If you sell clothing, or other items that are essentially identical except for their size, color and other descriptors (e.g., brand, flavor,...
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Ads & Source Keys
Advertising Source Keys Source codes for tracking the effectiveness of your ads. Instructions You may already be using source keys. They are identification codes you assign to an advertisement. You use...
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Add/Edit a Customer
Add a new customer to your database, or change an existing one. Quick Jump to: Search for a Customer Add a Customer without Searching Additional Info Tab Special Pricing Tab Orders Tab Contact Log Tab...
View ArticleShopify
How Mailware works with Shopify Contact us to see how we can work with your shopify webstore.
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Point of Sale
Use Mailware for Point of Sale (POS) and keep your inventory, sales amounts, deposits and more in sync with your mail order and multi channel systems. Entering orders is quick and easy. Mailware...
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Update or Upgrade Mailware Install
We regularly release free updates for the latest version of Mailware that include bug fixes, new features and changes to documentation. You can download and install them from the link in the...
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Setting up the MCM to run as a service
Download and install the Microsoft Window Resource Kit tools from http://www.mailware.com/pub/rktools.exe Open a command prompt window and create the service by typing (do not cut and paste) in the...
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Revision History – 2012
Download the Version 2012 Update Or, Download the full Version 2012 install NOTE: Currently 2012 is available as a .zip file which you can unzip into your existing Mailware folder. You also need the...
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QuickBooks
Mailware exports to QuickBooks the following items: Sales including tax and shipping amounts Accounts Receivable Accounts Payable To export the information above you run Mailware Scripts from the...
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Creating Shortcuts
Creating Shortcuts in Mailware You can create shortcuts to run reports from various screens and to launch Mailware scripts or any programs you wish from the Tools menu. Tools In Mailware locate your...
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Recurring Orders
Create a Recurring Order Set up an order for a customer to automatically create every X days. Unlike a subscription that is paid in advance recurring orders have a payment due each time. Quick Jump to:...
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Help Files
Installation and Setup Help installing Mailware and setting up including license files, preferences, security and various items you need to enter before using Mailware for you orders, customers and...
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> Installation and Setup
Instructions for installing and setting up Mailware Follow the steps below for help installing Mailware and setting up including license files, preferences, security and various items you need to...
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> Using Mailware
Instructions for using Mailware Click a link below for help taking orders, managing customers and working with your inventory. You should have already installed and setup Mailware before referring to...
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Contact Support
. Email Support Submit a free email support ticket. Note: we respond to tickets as quickly as possible. For faster support please call (see Phone Support below). .....
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Phone Support
. Phone Support Call 866-624-5927 x2 to speak to a representative. Please note that support rates apply. To purchase a 5 hour block of support visit our online store. For details about available plans...
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Videos
. Videos Watch videos on each of the major features in Mailware to learn how to use them and what they can do for your company. . ————————————————————————————————————————————————————————————-. Multi...
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Install License Files
^Setup Home | Next > To install your Mailware license files: Note: For Client/Server follow the steps below for your data directory, then visit: http://www.mailware.com/help/client-server-setup/...
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Setup Network Database
^Setup Home | Next > When you run the Mailware demo it automatically points to a sample database located in C:\Mailware. When you are ready to enter your own company data you should create a new...
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Error Messages
Did you encounter an error in Mailware? Following are common errors and solutions. If you cannot find your error message below please Contact Support. Cannot Connect to Database Class not registered or...
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Install Mailware
^Setup Home | Next > You can use the Mailware Demo install already on your system or start new with the full install. The components you select depend on whether you are installing at the server...
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Database Utilities
^Setup Home | Next > Mailware includes a database utility for viewing and editing data tables directly. An ODBC driver is included for connecting to other databases like shipping software. The...
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Point Workstations to Database
^Setup Home | Next > After you install Mailware’s database and license files you can point each of the individual workstations to the data directory you created and shared. This allows them to...
View ArticleEnter or Import Data
^Setup Home | Next > Your new database is ready for you to start entering data. If you ordered a data conversion it can be imported now or after you have completed the next steps (Note: If you...
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Preferences
^Setup Home | Next > Only the system administrator should have access to the Preferences in Mailware. Important Note: Make sure everyone is out of the system and only on PC is being used when...
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Using the Report System
Mailware includes a built-in Report Writer and over 100 prebuilt reports. You can use these right out of the box, or edit them to make your own. You can even create your own reports from scratch. In...
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Preferences – Company Info
^Setup Home | Next > If you have not done so already click Tools>Preferences on the text menu to open the Preferences dialog. In the first tab enter your Company name and address. This is the...
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Preferences – Network
^Setup Home | Next > If you have not done so already click Tools>Preferences on the text menu to open the Preferences dialog. Then click the Network tab. These are legacy settings so you do...
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Preferences – Customers
^Setup Home | Next > If you have not done so already click Tools>Preferences on the text menu to open the Preferences dialog. Then click the Customers tab. Alternate Customer Number Formula –...
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Preferences – Products
^Setup Home | Next > If you have not done so already click Tools>Preferences on the text menu to open the Preferences dialog. Then click the Products tab. Preferences Show product weight in...
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Preferences – Data Entry
^Setup Home | Next > If you have not done so already click Tools>Preferences on the text menu to open the Preferences dialog. Then click the Data Entry tab. Name and Address Formatting – Select...
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Preferences – ECheck
^Setup Home | Next > If you have not done so already click Tools>Preferences on the text menu to open the Preferences dialog. Then click the ECheck tab. ECheck Interface We have used Authorize...
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Preferences – Printers
^Setup Home | Next > If you have not done so already click Tools>Preferences on the text menu to open the Preferences dialog. Then click the Printers tab. Default Printers Order Invoice Printer...
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Preferences – CRM
^Setup Home | Next > If you have not done so already click Tools>Preferences on the text menu to open the Preferences dialog. Then click the CRM tab. Mailware includes a full Customer Relations...
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Preferences – Channels
^Setup Home | Next > If you have not done so already click Tools>Preferences on the text menu to open the Preferences dialog. Then click the Channels tab. This section is covered in the MCM...
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Preferences – Orders
^Setup Home | Next > If you have not done so already click Tools>Preferences on the text menu to open the Preferences dialog. Then click the Orders tab. This is the most detailed Preferences...
View ArticleData Overview
^Setup Home | Next > When you set up Mailware you can either manually enter your data or have us import your data from one or more sources. We call this service a Data Conversion and your data can...
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Welcome to Mailware Multi Channel Manager
Get Started with Mailware Learn how to use the Mailware Demo or set up your own company and start entering live data. Visit our Knowledge Center for help setting up and using Mailware, access to our...
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MCM Subscription Renewal
To renew your subscriptions for next year please select a channel and then click Add to Cart. Repeat for any additional carts you wish to add. If the channel you need is not listed please Contact Us...
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Revision History – 2013
Download the Version 2013 Update Or, Download the full Version 2013 install The full install of 2013 is coming soon. Update your existing 2013 install Mailware2013 File Name: Mailwarexxxx.zip MCM...
View ArticleCloud vs. Local Apps
Are you torn by the decision between a local application like Mailware for your channel and order management versus one of the new Software as a Service (SaaS) applications? There are advantages and...
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Financing Available
Financing is available through our partners below: Direct Capital Direct Capital offers long term financing as well as short term (30, 60, 90 days). You can start an application online with the link...
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Revision History – 2014
Download the Version 2014 Update Or, Download the full Version 2014 install Download NowFile Name: Mailware2014Setup.exeSize: 114 meg Mailware Version 2014 – FULL INSTALLThis will completely...
View ArticleBig Commerce
How Mailware works with Big Commerce With Big Commerce integrated into Mailware, orders are downloaded and fulfilled in a single system. Changes to product information, such as changes in quantities,...
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